Meet your new patient coordination team

Agents that
Better than your

Takeoff orchestrates every patient touchpoint across voice, SMS, and email. More patients contacted. More appointments scheduled. More prescriptions filled.

The Challenge

Every dropped patient is lost revenue

Manual outreach takes days. Intake forms get sent but never completed. No single system manages the full patient journey. Missed appointments, unfilled prescriptions, and dropped referrals compound daily.

Low Contact Rates

By the time staff calls back, the patient has moved on. Every unreached patient is an appointment that never gets booked.

Form Abandonment

Intake forms get sent but never completed. Without real-time follow-up, onboarding stalls and patients never convert to active care.

Fragmented Follow-Up

Missed appointments, unfilled prescriptions, and dropped referrals compound daily. No single system manages it all.

The reality: Every dropped patient is revenue you already paid to acquire. Recapturing them costs a fraction of finding new ones.

From referral to onboarded

Your coordination team as software

Every agent remembers every patient interaction. Context carries across calls, texts, and emails. Nothing is repeated and nothing is lost.

1

Referral triggers orchestration

Agent outreach begins within minutes, not days. No patient waits.

2

Identity verified, data collected

Demographics, insurance, Medicare status, and patient goals captured in one call.

3

Forms delivered and completed live

HIPAA consent sent by SMS or email. Agent walks the patient through it in real time.

4

Complete handoff to care team

Patient record delivered, appointment booked, next steps confirmed. Nothing left hanging.

What makes this different:

  • Full context, every call: No cold starts, no repeated questions
  • Cross-channel continuity: A dropped call picks up over text seamlessly
  • Intelligent escalation: Clinical questions route to licensed staff instantly
patient_coordinator.js
// Orchestrate patient coordination
const coordinator = {
trigger: {
event: 'referral',
channel: 'voice',
followup: 'sms'
},
agent: {
style: 'empathetic',
pace: 'patient'
},
memory: {
persistent: true,
cross_channel: 'enabled'
}
}
// Patient coordination results
Contact rate: 89%
Form completion: 94%
Appointments booked: +47%
Workflow
1 of 3
Patients reached
0
Agent Capabilities

Patient coordination becomes programmable

Every capability a great patient coordinator has — now automated, persistent, and available 24/7 across every channel.

Guided form completion

Agents walk patients through forms live and remember progress. Interrupted sessions resume exactly where they stopped.

Automated re-engagement

Missed appointments, incomplete forms, and unfilled prescriptions trigger automatic follow-up. No staff intervention required.

Cross-channel orchestration

Voice, SMS, and email share one context. Patients stay engaged instead of falling off between channels.

HIPAA-compliant by design

Identity verification, consent tracking, audit logging. Every interaction timestamped and attached to the patient record.

The Economics

$35-75 target CAC that gets cheaper at scale

We acquire new patients out of your leaky funnel and churned leads — people you already paid to reach but lost before they converted. CAC that scales with volume instead of inflating like paid media.

1

Paid Ads — Gets more expensive

CPAs rise as you scale. You're bidding against competitors for the same net-new patients.

2

BPO Teams — Scales linearly

More volume means more headcount, more training, more turnover. Cost per patient stays flat at best.

3

Takeoff — Gets cheaper

We recapture patients you already lost. $35-75 per marginal conversion, unit cost consistent as volume grows.

COST PER PATIENT
Patient acquisition cost comparison
Paid Ads
$0
per converted patient
Annual Cost
Scales up
Per Patient
$250
Coverage
Net-new only
Scale
Diminishing
Risk Model
CPA inflation
Paid Ads$250
BPO Teams$100
Takeoff$55

Your current math doesn't add up

BPO team × $100/patient =linear cost that never improves
Takeoff agents × $0 upfront =$35-75 per conversion, gets cheaper at scale

We recapture patients you already lost. No new acquisition spend. Unit cost stays consistent as volume grows — unlike paid acquisition on Google or Facebook.

Recapture the revenue you're losing

Higher contact rates. Higher onboarding rates. More appointments scheduled. More prescriptions filled.